FAQ

1. 🛍️ Ordering & Products：

  • How does your store work?

We are a print-on-demand store. Once you place an order, your product is made especially for you and shipped directly from our print providers.

  • What kind of products do you offer?

We offer spiritually inspired home and lifestyle goods including mugs, posters, pillows, yoga mats, and more.

  • Are your products made-to-order?

Yes. All our products are made-to-order to reduce waste and ensure unique, meaningful creations.

  • Can I change or cancel my order after purchase?

Unfortunately, once your order is placed, it begins processing right away and cannot be changed or canceled.

 

2. 🚚 Shipping & Delivery：

  • How long does it take to receive my order?

Production usually takes 2–5 business days. Shipping time depends on your location. Most orders arrive within 5–14 business days.

  • Do you ship internationally?

Yes, we ship to the US, UK, Canada, Australia, New Zealand, and many international destinations.

  • How can I track my order?

Once your order ships, you will receive a tracking number via email.

  • Why haven’t I received my tracking number yet?

Tracking numbers are usually sent within 2–3 business days of placing your order. If you haven’t received one, contact us.

  • Will I need to pay customs or taxes?

Customs duties or taxes may apply depending on your country's import laws. These charges are the customer’s responsibility.

 

3. 🎁 Returns & Refunds：

  • What is your return and refund policy?

We only accept returns or refunds for damaged, defective, or incorrect items. Please review our Refund Policy for details.

  • Can I return a product if I don’t like it?

Because our items are made-to-order, we do not accept returns based on buyer’s remorse or incorrect selection.

  • What if I receive a damaged or wrong item?

Please contact us within 14 days upon receiving your item and include your order number and photos of the products.

  • How do I request a replacement or refund?

Please email us at info@blissembrace.com with your order number and the photos of the damaged or wrong products. We’ll review your case and help promptly.

 

4. 📧 Customer Support：

  • How can I contact you?

You can reach us at info@blissembrace.com. We're happy to help!

  • How long does it take to get a reply?

We usually respond within 24–48 hours on business days.

  • What info should I provide if there’s a problem?

Please include your order number, description of the problem and photos if applicable.

 

5. 💳 Payments & Checkout：

  • What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, and Shopify secure payments.

  • Is it safe to shop on your website?

Yes, our store uses SSL encryption and secure checkout powered by Shopify.

  • Why was my payment declined?

Please check if your card has sufficient funds or try a different payment method. Contact your bank if needed.

 

6. 🌿 About Bliss Embrace：

  • What is Bliss Embrace about?

Bliss Embrace is a spiritual lifestyle brand dedicated to inner peace and healing through intentional design.

  • Where are you located?

We are based online and partner with print providers in the US, UK, and other global locations.

  • What inspires your designs?

Our designs are inspired by meditation, emotional healing, and sacred symbolism.

  • Do you offer gift packaging or messages?

At this time we do not offer gift packaging, but you may leave a message during checkout and we will check with our print providers for you accordingly.