Returns & Exchanges

We’ll be extra sorry if something goes wrong and will do our best to make things right, whether it’s a missing order, refund, or an exchange.   

At Bliss Embrace, each product is made to order with care.  As such, we are very sorry that we do not accept returns or exchanges for the items that were ordered in the wrong colour, size or design by the customer unless the item you received is defective, damaged, or incorrect.

Please just start by emailing us at info@blissembrace.com.  Thank you for your patience and your support means the world to us!

Please note:

- Please contact us at info@blissembrace.com within 30 days from the shipping date.

- Please provide your order number and the photos showing the defective, damaged or incorrect item.

- Original shipping costs are non-refundable.

- Sale items are non-refundable.

- Some items purchased outside of the United States are not eligible for returns due to customs issues.

Made-to-Order disclaimer:

Please note that most of our products are made-to-order and considered 'custom items', which are exempt from the EU/UK 14-day cooling-off period.

Need Help?

If you need help with your order, please email us at info@blissembrace.com

Our response time is 24–48 business hours, excluding weekends and holidays.